Legal · Refunds
Refund policy
60 nights. One email. Full refund. If SleepInTen isn't a fit, write to {{SUPPORT_EMAIL}} within 60 nights of purchase. We reply, Paddle refunds the original payment method. No forms, no follow-up questions.
1. Refund window
Every SleepInTen purchase — including the front-end Core System, the "Nap Switch" bump, the 30-Day Deep Sleep Reset, and CalmWave — comes with a 60-night unconditional refund. The window starts on the date of purchase shown on your Paddle receipt.
2. How to request a refund
Send one email to {{SUPPORT_EMAIL}}. Include the email address you used at checkout, or the Paddle transaction ID from your receipt. That is the whole process — no return-merchandise form, no phone call, no follow-up questions about the reason.
3. Processing time and method
Once we confirm your request, we submit the refund to Paddle. Paddle refunds the original payment method (card, PayPal, or local method used at checkout). Typical timing:
- Our confirmation — usually within one business day.
- Card refunds — 5 to 10 business days to appear on your statement, depending on your bank.
- PayPal / wallet refunds — usually within 1 to 3 business days.
The refund descriptor on your statement will match the original charge (SLEEPINTEN.COM). If your card has changed since purchase, Paddle will normally route the refund to the replacement card automatically; if that fails, we'll work with you on an alternative.
4. Add-ons and upsells
Each charge is refundable independently within its own 60-night window. If you want to keep the front-end library but refund an add-on (or vice versa), just say so in your email — we'll process it that way.
5. Digital delivery
SleepInTen is a digital product with no physical component. There is nothing to ship back and nothing to "return." When a refund is processed, your access-page links are revoked. Please delete any local copies of the files at that point, per the license in the Terms of service.
6. Chargebacks
If something feels wrong with a charge, please email us first. Nine times out of ten a chargeback started with your bank ends up costing both sides more than a simple refund would have — and it's a slower path to your money. We answer every email within one business day.
7. Statutory consumer rights
This 60-night policy is offered in addition to — and does not limit — the statutory rights you may have under the consumer-protection laws of your country of residence. In the European Union and United Kingdom, digital-content sales are typically not subject to the standard 14-day cooling-off right once download has begun; our voluntary 60-night policy exists to give you far more than the statutory minimum, unconditionally.
8. Contact
Refunds: {{SUPPORT_EMAIL}}
General terms: Terms of service
Privacy: Privacy policy